Effective Date: June 26, 2026

At Cyber Defense Care, we are committed to providing reliable cybersecurity solutions and professional technical support. This Cancellation Policy explains the terms and conditions that apply if you wish to cancel a service, subscription, consultation, or support request purchased through our website. By placing an order or using our services, you agree to the terms outlined below.

1. Service Cancellation Requests

Customers may request to cancel a service before work has commenced. Cancellation requests must be submitted in writing through our official support email or contact form available on our website. Once we receive your request, our team will review it and confirm whether the cancellation is eligible.

2. Cancellation Before Service Begins

If your cancellation request is received before our team has started providing the agreed service, you may be eligible for a full or partial cancellation, depending on the nature of the service and any administrative or processing costs already incurred.

3. Cancellation After Service Has Started

Once our cybersecurity experts have begun working on your project, technical support, malware removal, system diagnosis, consultation, or any other digital service, the order cannot normally be cancelled. This is because our services involve immediate allocation of technical resources, expert time, and operational costs.

If only part of the agreed work has been completed, Cyber Defense Care may, at its sole discretion, evaluate whether a partial refund or service credit is appropriate.

4. Subscription Services

For subscription-based services, customers may cancel future renewals at any time before the next billing cycle. Cancellation will stop future recurring payments, but the current subscription period will remain active until its expiration date. No prorated refunds are provided for unused portions of an active subscription unless otherwise required by applicable law.

5. Non-Cancellable Services

The following services are generally non-cancellable after delivery has started:

• Cybersecurity consulting
• Remote technical support
• Malware and virus removal
• Security assessments
• Incident response services
• Digital downloads
• Custom cybersecurity solutions
• Software installation and configuration

6. Customer Responsibilities

Customers are responsible for providing accurate information during the ordering process. Delays or interruptions caused by incorrect information, unavailable devices, network issues, or failure to cooperate with our technical team do not automatically qualify for cancellation or refund.

7. Cancellation by Cyber Defense Care

We reserve the right to cancel or refuse any service request if:

• Required technical information is not provided.
• The requested service violates applicable laws or regulations.
• Fraudulent, abusive, or suspicious activity is detected.
• The requested work falls outside our service capabilities.

If we cancel a service before work begins, any eligible payment received will be refunded according to our Refund Policy.

8. Processing of Cancellation Requests

Approved cancellation requests are generally reviewed within 3–7 business days. If a refund is applicable, it will be processed using the original payment method. Processing times may vary depending on your payment provider or financial institution.

9. Policy Updates

Cyber Defense Care reserves the right to modify or update this Cancellation Policy at any time to reflect changes in our services, business practices, or legal requirements. The latest version will always be published on our website, and continued use of our services constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions regarding this Cancellation Policy or wish to submit a cancellation request, please contact our support team through the contact information available on the Cyber Defense Care website. We will make every effort to resolve your request promptly and professionally.